Business Expert & Scrum Master

H&M Group - Stockholm, Sweden

May 2021 - Present

Replenishment Precision is a product under Inventory optimization (SAP ECC module). The product ensures stock availability in store at the right time and place while helping to increase revenue by focusing on full-price selling.

• Creating business case, solving complex problems, requirement gathering, and facilitating design thinking in supporting the team to understand business needs, leading to a better product.
• Guide the team and connect the stakeholders throughout developments. Building the bridge between business and tech to ease out communication and functional bottlenecks.
• Responsible for creating the release notes related to the Replenishment product.
• Single Point Of Contact: When launching the system to new markets. Organized and conduct the monthly superuser forum to stay close contact with the end users and stakeholders.
• Collaborating with the product owner on defining product strategy and roadmap.

Visual Merchandiser for H&M Men and H&M Home

H&M - Stockholm, Sweden

December 2018 - May 2021

• Secured and optimized the best customer offering by curating a site that meets commerciality, customers needs in line with the H&M brand. Collaborate and align with the stories and locally relevant content to ensure the omni channel experience.
• Knowledge related to consumer behavior and did the communication targeting the proper customer group via segmentation (what, who, and when).
• Subject matter expert for AEM and SAP Hybris systems. Deliver the training to the new VMs and supporting to test the functionalities of AEM. Help to create the training materials. Take part in the site development projects to visual merchandising and user experience. Help with technical upgrade testing and testing the site (mobile, desktop, app) during tech release.
• Analyze and generate weekly, monthly, and quarterly reports of UX with visualization and build strong action plan to meet selling KPI (Using Google Analytics, Power BI, and Tableau).

Lecture & Head teacher

Different Campus and school - Kandy, Sri Lanka

January 2009 - August 2017

• Head teacher for the subject ICT and the ICT lab in charge of the Kandy branch of Sussex College network. Team member for the panel of ICT curriculum development and exam paper preparation panel for the network from Grade 1 to Grade 13 (20 colleges spread throughout 8 provinces in Sri Lanka).
• Delivered engaging and comprehensive lectures on various Information Technology (IT) subjects, including programming languages, databases, project management, web development, and MS Office (1000+ students)
• Employed various teaching methodologies, such as lectures, discussions, demonstrations, workshops and multimedia presentations, to facilitate student understanding and engagement
• Provided guidance and support to students in their academic and career development, offering mentorship and advice on IT-related topics (200+ students. Most of them work in the IT-related industry).